Shipping policy

We strive to provide you with the best shopping experience, including fast and reliable shipping. Below, you’ll find our shipping policy to ensure your purchase arrives safely and on time.

Processing Time

All orders are processed and shipping within 3-5 business days (excluding weekends and holidays). You will receive an email notification with tracking details and a unique tracking number specific to your order once your order has been shipped.

Shipping Methods & Delivery Times

We offer shipping through the United States Postal Service. Please note that delivery times are estimates and can vary depending on the shipping carrier and location.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery address, weight, and size of your order. We offer free shipping on orders $43.99+ to eligible locations.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking number to check the status of your order on the carrier's website.

Lost or Damaged Items

If your package is lost or damaged during transit, please contact us at customerservice@hellotillylane.com - We will assist you in resolving the issue with the shipping carrier or arrange for a replacement or refund based on the circumstances. 

Address Accuracy

Please double-check the shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect address information provided by the customer.

Holiday & Weather Delays

During busy times of the year (like holidays) or in the event of severe weather, shipping carriers may experience delays. We will do our best to keep you informed, but please be aware that such delays are outside of our control.

Contact Us

If you need additional information about your specific order, please email us at customerservice@hellotillylane.com with your order number so we can happily assist you further.