Frequently Asked Questions
How soon will my order ship?
Tilly Trolls are made to order and will be shipped within 3-5 business days. To ensure your order arrives in the best condition, we ship Monday through Wednesday to prevent your order from sitting in transit over the weekend. Please track your order and open immediately upon arrival.
What do I do when I receive my Tilly Troll?
Carefully remove all packaging, taking care not to damage your new air plant. After its journey, your plant will be thirsty, so give it a refreshing drink of water. Once watered, allow it to dry completely with its leaves facing downward before placing it inside your Tilly Troll’s head. This helps keep your air plant happy and healthy!
How do I care for my plant?
- Remove the air plant from the holder once a week and mist until saturated. (Soaking is recommended once or twice a month)
- Shake off excess water and let it dry completely with the leaves pointing downward before placing it back in the holder.
- Keep your air plant in a bright spot with indirect sunlight and good air circulation.
What is inside my troll?
Each troll is carefully filled with crushed gravel and secured with cotton. This adds stability, helping your troll stand upright and preventing it from tipping over easily.
Is this a toy?
No, this is not a toy. The Tilly Troll is an air plant holder and is not suitable for children under the age of 5. It contains small parts that could pose a choking hazard. Please keep it out of reach of young children.
What if there is an issue with my order?
Please contact us at customerservice@hellotillylane.com with any questions or concerns immediately upon delivery of your order.
Do you ship internationally?
Currently, we only ship in the USA
Do you sell wholesale?
Yes, we do. Please contact us at customerservice@hellotillylane.com for more information about our wholesale partnerships.